RETURN & REFUND POLICY
This offer is an offer of Mikom, Inc. (hereinafter referred to as the Contractor) to any interested parties (hereinafter referred to as the Customer) to conclude a Contract for the provision of services provided on the Internet at the network address https://mysign-studio.com/, for a fee on the terms set out below (hereinafter referred to as the Contract).
The Customer accepts (make an acception of) the Contractor's offer by paying in advance for the services for which the Contract is concluded, which entails the conclusion of a Contract between the Customer and the Contractor.
1.1. Order – an order made through the website or using phone communication by the Contractor to receive the services selected on the website.
1.2. Website – an Internet site with an Internet address https://mysign-studio.com/, which presents the services offered to the Customer through the registration and placement of the order, as well as the cost, payment method and procedure for the provision of services.
2. Subject of the contract and general provisions
2.1. The Contractor, by order of the Customer, provides the services presented on the website for creating a calligraphic signature and providing the Customer with access to personalized tutorial for the final version of the signature (training stencil and video tutorial) (hereinafter referred to as services), and the Customer undertakes to accept and pay for these services.
2.2. This Agreement is concluded based on the results of familiarization of the Customer with the description of services offered by the Contractor via the website. By paying for the services, the Contractor confirms his awareness of the technical characteristics of the services and the procedure for their provision set out on the website. Specific thematic sections and pages of the website describing the services are an integral part of this Agreement.
2.3. By clicking on the "Pay" button when placing an order on the website or by giving consent to the Contractor's operator when placing an order by phone or by message in messengers, the Customer confirms his agreement with these rules.
2.4. The Customer is not entitled to transfer (assign) his rights arising from the Contract without the prior consent of the Contractor.
2.5. The Customer undertakes not to use in his activities (including for non-commercial purposes), the final version of the signature developed, transmitted to the Customer, in particular, by placing it in the Contractor's portfolio on any resources (including, but not limited to, on the Internet, printing and advertising materials).
3. Registration and terms of services
3.1. The Order is made by the Customer independently on the website or is accepted by the Contractor's operator by phone posted on the website.
3.2. To place an Order, the Contractor must fill out an order form on the website with the following information about himself: first name, last name, contact phone number, or provide this information to the Contractor's operator in another way. The Contractor is not responsible for the content and accuracy of the information provided by the Customer when placing an order.
3.3. After receiving the order, the Contractor coordinates the order data with the Customer at the specified phone number via messengers.
3.4. The Contractor begins to provide services after their payment.
3.5. The Customer undertakes, at the request of the Contractor, to provide all information and documents necessary for the provision of services, including filling out a form submitted by the Contractor.
3.6. After collecting the information, the Contractor sends the Customer template versions of the calligraphic signature for approval. The Customer has the right to make no more than 3 (three) edits.
3.7. The Contractor provides access to personalized tutorial after full (100%) payment for services and approval by the Parties of the final version of the calligraphic signature by sending the materials to the Customer's e-mail or sending the material by chat in a messenger.
3.8. After placing an Order, the Customer's data is transferred to the Contractor's database, which ensures the confidentiality of the Customer's personal data in accordance with Section 6 of this agreement.
3.9. The term of rendering services is 3 (three) calendar months from the date of payment. After the expiration of the specified period, the Contractor may not require the provision of services.
3.10. In case of late provision of the necessary data or refusal to provide them to the Contractor, as well as in case of non-use of training manuals and video materials during the period specified in clause 3.9 of the Contract, the term of rendering services is not extended.
3.11. The services are considered rendered from the moment the training materials are sent from the Contractor's e-mail firstname.lastname@example.org (or from another other address of the Contractor) to the Customer's email address notified to the Contractor or from the moment the training materials are sent by chat in a messenger where the work took place.
4. Price and payment procedure
4.1. The cost of services is indicated on the website on the purchase page of the corresponding service. When paying the cost of services, the Customer unconditionally agrees with their size.
4.2. The cost of services is set in dollars. Payment for services is carried out by the Customer on the terms of 100 % prepayment by one of the following non-cash methods to the Contractor's account:
4.2.1. by switching to the electronic resource Stripe on the website by payment systems Visa, MasterCard;
4.2.2. by other means specified on the website or agreed with the Contractor.
4.3. With the additional consent of the Contractor, the Customer may pay for the services on the terms of prepayment in the amount of at least 50% of the order price prior to the start of the provision of services by the Contractor, which will be the acceptance (acceptance) of this offer. The final payment in the amount of the remaining part of the order price is made by the Customer no later than three calendar months from the date of prepayment. The Customer pays for the services using one of the methods specified in clauses 4.2.1-4.2.2 of the Contract.
4.4. Payment for the service via Visa, MasterCard payment systems is carried out without charging a commission. When paying for services using other payment methods, it is possible to charge a commission by persons providing payments. When paying for services using other payment methods, the costs of making payments are borne by the Customer. The Customer hereby agrees to pay commissions to third parties providing payments for services.
4.5. The Customer's obligation to pay for services is considered to be fulfilled properly from the moment the fact of payment for the service is reflected in the Contractor's payment accounting system.
4.6. Any payment made on behalf of the Customer and/or using the Customer's payment details/funds is considered to be made by the Customer himself.
5. Responsibility of the parties and dispute resolution
5.1.1. For non-fulfillment or improper fulfillment of obligations under the Agreement, the parties are responsible in accordance with the Agreement and the current legislation of the USA.
5.1.2. If the Customer refuses the services, the funds will not be refunded. The funds withheld by the Contractor are recognized by the parties as compensation for the actual expenses incurred by the Contractor for the provision of the service. The Parties acknowledge that the specified amount of compensation is commensurate with the costs incurred by the Contractor and is not subject to proof in the event of any disputes.
5.1.3. In case of impossibility of performance caused by the fault of the Customer, the services are subject to payment in full. In the event that the impossibility of execution arose due to circumstances for which neith er party is responsible, the Customer reimburses the Contractor for the actual costs incurred by the latter.
5.1.4. The Contractor has the right to refuse to perform this agreement, subject to full compensation to the Customer for losses.
5.1.5. All disputes and claims that may arise on the merits or during the execution of the Contract, the Parties will seek to resolve through negotiations.
5.1.6. In case of claims on the part of the Customer, it is necessary to send a claim to the email address email@example.com or contact the phone number listed on the website. The claim review period is 30 calendar days from the date of receipt of the claim by the Customer.
5.1.7. If it is impossible to settle disputes through negotiations, the dispute is subject to resolution in court at the location of the Contractor.
5.1.8. The court's recognition of the invalidity of any provision of this Agreement does not entail the invalidity of the remaining provisions.
6. Confidentiality and protection of personal information
6.1.1. By submitting their personal data when placing an Order, the Customer agrees to their processing by the Contractor.
6.1.2. The Contractor has the right to transfer the Customer's personal data to third parties for the purposes of fulfilling the Contractor's obligations to the Customer.
7. Other conditions
7.1.1. In all other matters not provided for in this Agreement, the Parties are guided by the current legislation of the USA.
7.1.2. The intellectual rights to the materials presented on the website, including all its contents, information, photographs, illustrations, drawings, names, trademarks, commercial designations and logos, belong to the Contractor and/or its suppliers, its partners, and are protected by law. The content of the site, as described above, may not be modified, copied, reproduced, or put up for sale, leased, supplemented or used in any other way without the prior written permission of the Contractor.
8. This website is owned and operated by Mikom, Inc. ("Mikom"). We understand that you care about how your information is used and shared when you enter it on our websites.